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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Fast shipping and Dhl delivery, nice present inside I didn't used it myself yet. But I was reading many positive reviews from various travelers about this tent and how it works in various conditions.
Buena carpa, se ven buenas terminaciones y buen material... no la probe en lluvia, al menos no condensa, permite buena ventilacion, facil de armar,la use con temperatura baja 5-10 C con viento suave.. llego a tiempo y responden inmediatamente a las duudas, ademas me enviaron un regalo que aun no se que es..... lo malo es: que es muy pequeña la de 2 personas es parta personas muy delgadas y pequeñas. las estacas son debiles, recomiendo comprar inmediatamente repuestos
I have not used this tent yet but Its my second tent from naturehike. Before I was using Naturhike Cycling Tent (orange). I cycled with it for 5 months from Poland to Kyrgyzistan. So i have an opinion about naturehike. The materials, stichiing and waterproofness is great. The poles are all right too. The biggest disadvantage for me are the zips. They are not YKK, low quality. After 4 months of HEAVY, everyday use all of the zips stopped working. The bottom line is that its still great for a tent costing 80$. I chose this tent, because its cheap, light and the construction does not put much pressure on the fragile zips. I weighed the tent, it weighs as said. I recommend naturehike.
chegou super rápido, barraca muito boa! super leve!
Доставка до Волгограда 16 дней. Курьером до двери. Сравнивать не с чем, но качество очень хорошее. Не все швы ровные, но все проклеены. Приятная на ощупь. Собирается легко. Инструкция есть. Ширина на 10 см меньше заявленной. Мат в подарок как раз по размеру дна палатки. Также продавец в подарок положил платок. По весу самое то для вело и пеших походов. По качеству и цене аналогов пока нет.
Delivery in 3 weeks to NL. Because it was sent from France : no extra taxes !
Après un suivi compliqué (numéro de suivi erroné), bien arrivé ! Avec les cadeaux !! Vendeur disponible et arrangeant. Qualité du produit conforme. Montage aisé (même si la mise en tension est très dure). Hâte de le tester en conditions réelles !
Заказывал двухместную. Реальный полный вес палатки (со всеми чехлами, оттяжками и колышками) - ровно 1400 грамм! В подарок дали второе дно для палатки, оно весит ещё 223 грамма! Палатка достаточно просторная для двоих, вентиляция есть в 5 точках (2 тамбура, у ног и головы, под потолком), тамбуры небольшие, под вещи и обувь хватит.
great tent
Die Qualität des Zeltes ist absolut super. Schnell aufzubauen und super leicht. Nähte sollten mit Seamgrip nachgedichtet werden. Das Zelt steht nur abgespannt. Ohne Abspannung ist kein Aufbau möglich.
This is the fastest delivery i had!!!! DHL!!! But...BUT...i didnt see that this is tent with no inner and outer tent!!! Double layer tent...i tought its constructed of two tents, mesh and outer layer(nylon or silicon) but its just double folded same material:( i should have been more careful looking the pictures and description about the tent! Double layer means double tents, inner and outer tent not one type of material folded in two...should have been more attentive!! But all in all its good 3 seson tent at most! Its good size..and the material its not bad!! Its my fault that i tought its constructed of two layers(tents), inner and outer tent!!!
Great service. Quick delivery no duty. Very pleased.
Reasonable price and quality. Delivery was not bad.
Very fast shipping. Tent tested in 10 day bikes trip, with 2 persons. Very light. It is possible to sleep 2, but comfortable is for one. Test in heavy rain, passed too. It is so hermetic, that in the morning inside is many moisture after breathing. For me most important was its weight and size. I'm very satisfied. Bardzo szybka dostawa. Namiot testowany w 10-dniowej wycieczce rowerowej, z 2 osobami. Bardzo lekki. Można spać 2, ale wygodne jest dla jednego. Test w ciężkim deszczu, również przeszedł. Jest tak hermetyczne, że rano jest wiele wilgoci po oddychaniu. Dla mnie najważniejsza była jego masa i rozmiar. Jestem bardzo zadowolony.