SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
на вид всё отлично
The bag is OK..The problem was I ordered the blue color and the store said he cant get the bag unless we wait for 20 more days. when i asked foer another color he didnt have it too, so i had to pick the last and green color that I like less than the others.
mochila excelente. Já testada e aprovada. Super leve, vários compartimentos, muito acessível materiais da parte interna pois tem um bolso lateral que dá acesso, bem grande, ajusta bem ao corpo. Só um defeito, a alça de cintura é desconfortável, prende bem e é super resistente, porém a espuma é fina oque causa um desconforto, mas só colocar uma espuma e tá ótimo. Não sei se o material é durável. Mas no geral a mochila é ótima.
Рюкзак соответствует описанию. при первой отправке был возвращен продавцу. После вторичной отправки заказ был доставлен за 22 дня до Ташкента.
otimo produto otimo atendimento recomendo 100% .
Отличный рюкзак. Качество 4/5. Все материалы похуже чем, например, у Нова Тур, но все равно вполне неплохо. Рюкзак очень вместительный, есть возможность крепить вещи снаружи в разных компоновках. Спинка регулируется по высоте. На правой лямке есть свисток:) Также предусмотрено крепление гидратора. Для меня самое главное - встроенная защита от дождя, прячется в кармане снизу. В общем, доволен рюкзаком на все 100, нисколько не разочаровал, для непрофессионалов самое то:)
Недоволен доставкой , товар шел 41 день из китая в ростовскую область, в этом косвенно виноват продавец, потому что выбор компанию CDEK; товар просто тупо лежал 20-25 дней в Москве на складе! Доставил курьер. Товаром доволен, все пошито качественно и добротно, продавец положил фирменный свисток , но это уже приятные мелочи за которые можно сказать отдельное спасибо)
Нормальний, можна йти на Еверест! Продавець дуже хороший і відповідальний, запакував аж в три пакети. Дякую за покемонів Щастя, здоровля!
Пришёл быстро, курерской службой, до Белгорода 16 дней. С виду сделан хорошо, много стяжек для навески, большой, легко подогнать под себя, пока не заполнял, но достаточно вместимый. Пока испытать в деле возможности нет, но в походе он покажет себя. В комплекте защита от дождя, как её правильно одевать так и не понял, но в процессе разберусь. Заказом доволен, хороший. продавец, спасибо.
බෑග් එක දවස් 20ක් යන්න කලින් ලංකාවට ආවා.ට්‍රකිං ඩීටේල්ස් වලින් බලා ගන්නත් පුලුවන් ඕරඩේ කොහෙද හරියටම තියෙන්නෙ කියලා.බෑග් එක හොදට පැක් කරලත් තිබ්බා. බෑජ් එකේ කොලිටි එක නම් සුපිරි.ගන්න ගාන කීය උනත් පාඩුවක් නෑ.පොකට් හැමතැනම.මට තෑග්ගක් විදිහට විසිල් එකක් ලැබුනා.වැසි ආවරනයක් බෑග් එක එක්ක ලැබෙනවා ඒක යටම පොකට් එකේ තියෙන්නෙ. මම තාම බඩු දාලා මේක එල්ල ගත්තේ නෑ ඒත් එල්ල ගත්තාම නම් හොද පහසුවක් දැනෙනවා. මෙකේ පිටිපස්සේ යකඩ පට්ටං දෙකක් දාලා බෑග් එකේ හයිය වැඩි කරලා තියෙනවා.ඒක නිසා බෑග් එක කිසිම අවිලක් නැතුව පිටට සෙට් වෙනවා. පස්සට ඇලවෙන්නෙ නෑ බර දැම්මම ඒවා නිසා.
Excelente producto. Tal cual la descripción, cremalleras ok.tamaño ok. Buen vendedor
Product is nice built. Height and weight are perfect. Need to improve back side comfort level.
Very good store. Very good material.
A mochila é do ótima qualidade, não demorou muito para chegar e parece ser resistente. Porém há uma leve descostura e não veio com o tubo de água que está na descrição do produto
Very Good Product, and Fast Shipping. The bag is perfect it matches the description, plus i got a rain cover and a gift.
Muy muy buena mochila. Uno espera que en estas compras a larga distancia siempre algo salga mal y no llegue lo q uno esperaba. Esta mochila cumplio y con creces. Muy buena calidad la tela, el cobertor de lluvia, las tiras de aluminio etc. Ahora solo queda estrenarla!
На вид рюкзак отличный. Всё прошито, нитки не торчат. В общем, пока что оправдывает ожидание. В августе иду пешую двоечку, там то проверю в деле. Дополню отзыв по прибытии!
Все быстро и качественно пришло. Пока не испытывала на деле.
Наплічник доволі пристойний, пошив акуратний, якість відмінна. Продавець дуже уважний і відповідальний, нічого не переплутав. Дякую за швидку доставку і маленький подаруночок. Рекомендую цей магазин іншим, буду замовляти ще