SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Шел долго, а так понравился топ
Отличный товар. Тянется. Хорошая ткань. Уверена, что во время тренировки будет комфортно. Спасибо продавцу.
Целом хороший, но после стирки от чашек отклеился материал. Нужно стирать без чашек. С продавцом не общался.
Заказала два одинаковых бюстгальтера у разных продавцов. Заказала в один день, тот пришёл через 2 нед, этот через 1,5 месяца. Товар отправили быстро, но вот воздушный перевозчик обрабатывал его месяц. Цена примерно одинаковая, но вот качеством данного товара лично я не довольна. Он тоньше и материал менее приятен, а так же имеется неприятный запах, торчат нитки
Dear Friend, I Already Collected My perches item with Good Quality and conditions. Good Product and Great material.. Very Recommended. I Already perches this for my Girlfriend.. it's perfect fits for her.. thanks So Much.. good service..
I used to shop at a store before. The products are very high quality. Thank you
Excellent thank you for your excellent service thanks lovely
Все классно! доставка быстрая, трек отслеживался. Нитки нигде не торчат, запаха нет. Рекомендую продавца!
★★★★★ Пришло быстро, размер ( L) подошел, всем довольна. Описанию соответствует. Продавца рекомендую. ★★★★★ Заказываю уже второй раз, после полугода использования никаких замечаний нет, очень довольна.
Good top, very comfortable. Fitted really well, good color, well sewed. Arrived quickly, really liked
Быстрый заказ сделали и отправили...Очень рекомендую этого продавца...
parabéns para loja . mercadorias de primeira qualidade vendedor muito amigo tem q ser 10 estrelas!!!!!!!
Все как на фото. Хорошее качество. Аккуратные швы. Довольна покупкой. Спасибо продавцу!
Хороший топ, удобный. Я уже покупала такие же у другого продавца, есть с чем сравнить. Размер не очень S, великоват. Размера на самом топе нет, только на пакете. У другого продавца и размер, и вся информация об изделии напечатана на самом топике. Ткань здесь менее упругая, сильнее тянется. Это кому как больше нравится, не принципиально, держится все равно одинаково. Вкладыши треугольные, советую сразу прошить края, как я и сделала в этот раз, иначе после нескольких стирок ткань начнёт отставать. Я и оторвала ее, но зря. Потом вкладыш неудобно вставлять. Заказом все равно довольна, т.к. покупала топ для дочки у этого продавца, а для себя у другого. Поэтому мы просто поменялись. Я отдала ей более упругую М, а себе забрала эту большую S. Несмотря на то, что внешне они одинаковые, качество разное. Не хуже, просто другое. При использовании в спортзале разница не заметна, все одинаково. Доставка быстрая, трэк отслеживался до конца.
Very nice bra! Came in excellent condition with good packaging! It is a great product, exactly as described and the quality is very good. The store was communicative, helped with the size and it was spot on! I definitely recommend the seller and the product.
Заказ пришёл за месяц. Очень приятный к телу лиф и удобный. Размером ошиблась