SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товаром доволен, всё отлично в Украину шла чуть меньше месяца. камера оригинал, проверка подлиннлсти успешна, отзывчивый продавец, рекомендую!
Received today via courier the package. Exceeded my expectations as I expected it to be delivered much later. Very fast. Everything wrapped very nicely, all accessories in place, camera works. Need time to get familiar with it of course. Hope it will work successfully for a long time.
В Алматы дошла за 15 дней. Проверку оригинальности прошла. Продовца рекомендую.
Пришла из Китая в Москву, потом в Чебоксары, потом опять в Москву,ну и наконец то на место в Мос.обл."Для бешеной собаки 200 км не крюк", если бы не "крюк" пришла бы за 2 недели, а так месяц с лихвой. Все на месте, курьер молодца! Бум пробовать.
Посылку доставили вовремя! Быстро. Спасибо продавцу. Это очень хорошее соотношение цены и качества! 100 % рекомендую этого продавца. Упаковка отличная! Комплектация максимальная! Есть один не большой минус, за неделю пользования камерой, по непонятным причинам, вышла из строя запасная батарея.
пришла камера за неделю, скоро отпуск будем тестить!
Товар пришёл в Украину за 17 дней. Всё работает отлично. Я доволен продавцом.
Доставка в Днепр 16 дней. Отличная камера, беру вторую. Новый подводный чехол нравится больше. Очень достойный продукт. Спасибо.
Камера просто огонь. Маленькая, стильная, мощная. Куча настроек. Аппаратный гироскоп, угол обзора от 170 до 70 градусов. Проверил уже на практике, получается хорошо, рекомендую. + продавец подарил двойную зарядку, просил отдельно. За это моё уважение!)
Камеру доставили быстро, компанией СДЕК, прямо до квартиры. Курьер за час позвонил что едет.Камера работает. Работу еще тестируем.
camera em otimas condições muito bem embalado, tudo completo... e produto exacto ao pedido...chegou depressa 3 semanas...
Product delivery time 29 days. Very well packed,bring all set as was ordered,.
После двух дней тестирования могу сказать что камера стоит своих денег. Камера шла долговасто но в целом все хорошо. Спасибо. продавцу.
Хлипковатая селфи палка, ощущение что погнется. А так вроде всё норм, много не снимал, брал для отпуска по отзывам. Время покажет
Всё отлично, никудышная селфи палка идущая в дополнительном комплекте
Отличная камера, все работает, оригинал, проверял на сайте производителя. Хороший продавец!Посылка пришла до Уфы за 4 дня, т.к. заказывал со склада России. Попросил аккумулятор в подарок, продавец любезно согласился отправить из Китая.
Ótimo recomendo chegou rápido e com todos os acessórios.
Все пришло, все хорошо все работает. Но скажу сразу продавец обещал скидку а потом, занёс меня в чёрный список и я не чего не смог ему написать, врет врет. Обещает а потом ban и шиш тебе а не скидки а заказывал я на 26000 р