SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was delivered quickly, the quality is good, like the simulator itself, for dense plastic, quality carabiners + bag for all this good, thanks to the store!
Best
Excellent Product, good material, well packed, arrived super fast, highly recommended.
high quality, improve grip by far! big balls, hard to grip, hard sponge metrial. took it to the gym and used it almost everywhere.. very satisfied!
Доставка 13 дней. Товар соответствует описанию... Рекомендую!!! Подписывайтесь на канал в ютуб и инстаграм ( Веб рассказы. Главное обо всем ) Subscribe to the channel in YouTube and Instagram ( Web stories. The main thing about everything )
o produto é tal igual ao descrito. quase 3 meses a espera do produto, muito por causa da situação do COVID-19.
The pellets are very well resistant and have a pretty good grip.
Corresponds to the description of excellent quality fast delivery recommend definitely
Great balls, hang for me Och. Not more than 10 shots. Quality good my 84 kg. They stand. The slings are stitched, qualitatively the balls themselves are also of good rubber, no smell.
awesomeness. everything fits into the pouch provided
Perfect
It was a month before Kaliningrad. The product corresponds to the description. Did not communicate with the store
Very good quality! 100% recommended, surprised me.
perfect, the packaging was great and the quality is as expected. In addition, the yellow balls are made of hard rubber and not plastic, which makes it a lot easier and better to grip and train
Very good quality. fast delivery despite "Corona". very good ball structure. good grab at the balls. thanks to store.
Works perfectly. Tested on farmer walk and not in traction but materials that look solid. Chain not part of the order.
Perfect quality. Fast shipping.
The product quality is excellent. The straps are super, the carabines are worthy. The balls themselves (balls) are made perfectly. In general, it's okay with me. Regarding training: to tighten on them is convenient, to raise the Giri and other with them is also cool.
Perfect, ideal grip, the strength is present. Strap of the same length. Fast delivery and well packaged. I recommend the store.