SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
соответствует цене. качество нормальное, но ночная съемка не тянет.
Из России заказывал за четыре дня пришла камера , очень доволен
Просто замечательный продавец. Очень быстрая отправка при отправке сразу вместе с номером для отслеживание серийный номер камеры. Товар полностью соответствует описанию и все что на картинке и в описание. Очень быстрая доставка в Днепр посылка дошла за рекордные 15дней несмотря на праздники.
Заказывала на подарок мужу. Остался доволен. По номеру проверили оригинальность на сайте. Пришла за 3 недели до Новокузнецка.
15 дней и камера у меня, все отлично рабатает, продавцу спасибо.
the camera corresponds to the description.received a camera in 2 weeks.I advise this store.
В Москву заказ пришёл меньше, чем за 2 недели. И это в предновогодние недели!!! Заказ был сделан 16 декабря, получен 28 декабря. Заказ целый, без повреждений. Комплект полный (комплект 8). В нем есть, по-моему, все, что только возможно. Код камеры подтверждён на официальном сайте. Через мобильное приложение подключается к телефону, с которого можно фотографировать/снимать видео. Через пульт, который удобно одевается на браслет, тоже можно снимать/фоткаться/подключать wifi и выключать камеру. Меню на русском, но пока не со всеми настройками разобрались. В общем муж остался очень доволен подарку!
Thank you for good product and very fast shipping. Everything is ok. Set is complete. I'm very satisfied.
Todo ha llegado correcto, bien empaquetado y rápido. Buen vendedor y buena comunicación. Solo falta probarla.
nice product and all accessories is very useful... paid custom duty 2400₹ its too high in aramex shipping.. china postal will be cheaper
Ho scelto completo 8. Arrivato tra 16 giorni. Completo pieno di accessori tra né memori card. Su tutto resto sono molto soddisfatto. Consiglio venditore 100%!!! BRAVI!!! 5 Stelle!!!
Very happy with this action cam, my first one. Solidly built and lots of accessories with the Option 7 bundle I ordered. I will start using as a dash cam.
la caja llego con un golpecito, por lo demás todo perfecto, en 16 días ha llegado asiq a tardado bastante poco :D
Pour le prix c'est pas mal hormis en photo les angles arrondis mais bon c'est pas la première fonction de l'affaire En plus elle me sert tous les jours car la fonction dashcam est au poil à raccorder sur le 12v sans modération
Thank you very much for fast shipping and original product. Everything is ok for me.
ОТЛИЧНЫЙ ТОВАР ! БЫСТРАЯ ДОСТАВКА ! ВНИМАТЕЛЬНЫЙ ПРОДАВЕЦ ! ОЦЕНКА 5+ РЕКОМЕНДУЮ . EXCELLENT GOODS ! QUICK DELIVERY ! HELPFUL SELLER ! SCORE 5+ RECOMMEND .
Отличная камера всё работает,оригинал проверил номер, можно заказывать продавец хороший!