SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень хорошие лёгкие и удобные палки. Спасибо продавцу!
Good quality and fast delivery.
I am very satisfied with the quality of the goods. I can only recommend. Thank you
descripción exacta. muy ligeros y cómodos
Good as described, thanks.
very light as seems sturdy.
상품 자체는 좋으나 배송은 느립니다.
good~~
It would be great if it come with the a product box. It would look nice as great birthday present.
Very good :)
Seems to be fine , not tested on harder trails
These work great.
zgodne z opisem
Very fast shipping. Just 10days to Thailand
Vraiment du bon matériel en rapport qualité prix. Je n'ai pas encore testé ces bâtons en trail car ils sont arrivés ce matin. Un petit velcro que je vais tenter de conserver est bien utile pour regrouper chaque bâton en position trois brins. Vraiment très légers et très joli. Un embout de protection est fournie à installer en mode marche pour protéger la pointe métallique. Commande passée le 29 août 2018, arrivée le 22 septembre 2018 ok pas très rapide mais là et en bon état. Pour cette qualité je n'étais pas à 15 jours prêt. Merci PIONEER ... du top
Sembrano ottimi, per me un po troppo lunghi, sono alto 1,78 m e al minimo della lunghezza mi arrivano con l impugnatura all’altezza del anca
Good quality and light weight very satisfy.
Lightweight and durable, took19 days to received the products 100% Recommended for someone who finds cheap and good quality trekking poles
Super Qualität. PERFEKTER Service
Bom produto
All good. quality build but have not tried yet. Nice design and light weight.
great quality and also great stabiliy.
Genial, mejor de lo que esperaba. Relación calidad precio muy buena.
PERFECT poles! Good quality, rigid and verry light weigh. Seller reactive and friendly.
Super produit, je recommande ce vendeur. Par contre le suivi n'est pas génial, à revoir.