SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice matress, cheaper than most famous brands but same or even better quality! I bought several Naturehike sporting goods and it never desapointed me. Reliable store also, I recommend it!
the product is as it was advertised,I 'm satisfied
Пришёл в Курган за 2 недели. Матрас отличный,рекомендую.
Пришел быстро. Качественный приятный материал. Надувается быстро. Очень легкий и небольшой.
Solo un detalle la parte de la almohada que se ve en la fotografía no es igual al producto que se entrego.
пришел быстро за 2 недели, все как указано у покупателя, проверить в полевых условиях ещё не удалось.
Ok!
just perfect for camping, can realy recommand it. just fill the bag 4 times with air and that thing is already ready to use. just amazing. and the price is great
Беру уже третий комплект матрас+подушка, эти зеленые. Оранж тоже супер. Друг доволен, я тоже. Продавцу однозначно 5 баллов, качество супер, доставка около 20 дней в Москву.
Qualidade excelente e não necessita bomba! Vem com um saco que substitui a bomba.
All good. seems to be preaty strong, thought it's thin.
На вид материал хлипковат, но очень компактный и система надувания с гермомешком очень прикольная. Для сложной поверхности не использовал бы.
HAPPY WITH MY NEW SLEEPING MAT
De acordo com o anunciado, recomendo
Good store! Good product !
Very quick delivery to UK. Excellent comfy mattress. Recommended store thank you.
Nice air mat. Packs up small and the included "air pump" bag is very cool. Most comfortable when filled 70 - 80%. No more sleeping on the ground! Quick shipping (15 days to US). Thanks!
Качество понравилось. Надёжность проверю в походе.
Очень крутое качество!!!!! Общение с продавцом, быстрая доставка 10 из 10
Отличный продавец,после заказа отправил все на следующий день.В Украину пришло за 2-недели!!!Продавец положил подарок(карабин).Рекомендую!!!
Seems nice and comfortable. Small carabine as a gift. Recommended store.
Как всегда высокое качество + подарок.
Отличный продавец! Всегда на связи, идет навстречу просьбам, товар пришел хорошо упакованный, в отличном состоянии. Быстрая обработка и отправка заказа. Очень быстрая доставка, 7 дней из Китая в Крым. Рада сотрудничеству. Excellent store! Always in touch, moves towards requests, the goods came well packed, in an excellent state. Fast processing and sending order. Very Fast delivery 7 days from China to Crimea. I am glad to cooperation.
Как всегда Супер!
Llego exactamente lo solicitado, en apariencia buena calidad. Faltaría probarlo.
Как всегда все супер! Супер быстрая доставка 7 суток! Спасибо за презент! Понравился! Этот товар я приобрел с расширением AliBonus и сэкономил уже 55 $. Расширение AliBonus помогает экономить до 8.25% от стоимости покупки на AliExpress. Воспользуетесь моей ссылкой alibonusтчкcom/?u=245130