SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All chotko came shvidko, with all my Vaga 77 kg view 173-175 brave L
I'll ask again they feel very fresh they don't look very tough but they're very comfortable that's why they're worth it,
they are a little small, but with quality
All right and it came fast
As in the picture
Top quality, satisfied, sent and delivered within 30 days.
Fast delivery and very good quality 180cm for 85kg it is necessary to take 3XL the size is really at the top delighted %
Came to Ukraine very quickly, but my husband did not like the quality .. Synthetics and not pleasant. Maybe my brother will like it))). With the store did not communicate
Size match fine. XL is around EU M size. Shorts have no smell and fit well. Pockets are good and not too shallow like in another model with loop for towel on the side. Zipped pocket is big enough for my wallet and not just keys. But too many loose threads and knots on the outside make it look cheap. I would not have bought this item in store, though it looks nice and I like colors.
My second time buying from this store! I love these shorts and the quality. I love all the pockets they have and how comfortable and breathable they are! I highly recommend these shorts and especially for the price! :)
Excellent Products The quality is even better than expected. The size was very good also. Came very well packed, is new, very well lined and finish TBM note thousand. indicate both store, store and product. Buy more in store. Indicate. not taxed.
Delivery is fast, the quality is like good too. But, they sent the wrong color that I ordered. I wear 52-54 size, I ordered the maximum size that was, it was small... not my destiny with these shorts. The store returned the money on the dispute. For which he is a big plus and I do not reduce the evaluation.
Fully corresponds to the description. The parcel went to Cheboksary for 20 days and was tracked. I advise the goods and the producer.
Fast shipping, excellent quality... Very satisfied
Very nice running shorts. Especially love the pocket for the phone. Delivery was very fast, 1,5 weeks to Europe
El short es de buen material, vendedor excelente, el producto me llegó en 24 días.
Шорты отличные. Превзошли ожидания. Размер М. Карман очень удобный. Телу ткань приятна. По швам тоже везде все четко, нитки нигде не торчат. Рекомендую! Возможно закажу ещё. Очень быстро дошло до спб.
Excellent quality, very light and comfortable to that. Like run Arrived very fast Recommend Side Pocket Back pocket with zipper Comes with trunks Thermal Door towel ago
Arrivato in pochissimo tempo! Ottima manifattura! Sono completamente soddisfatto dell acquisto!
And today arrived in advance excellent quality