SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and I recommend. Thanks for the product
Mood @ K, OBM @ Zero. For a month, I Mured, in the end nothing came. Thank God Ali took the buyer's side, the money was returned in full.
I charm resistant touch product packed excellent very good and functional more than satisfied I recommend it to 100%
מי שלא קונה כזה מפסיד המוצר הכי מושלם שקיים בשוק מושלם אתם תברכו אותי אם תיקנו אם הייתי יכול הייתי נותן גם 6 כוכבים
Хорошо упаковано. Работает. Укрпошта поставила рекорд. Месяц по Украине, 2 недели по городу до отделения. Всем остальным доволен.
Товар пришёл в Реале! Я даже обрадовалась. Думала не придёт. Заказала, потом начала только читать отзывы. И там все пишут наебка. Я растроилась. В деле пока что на пробовала. Но выглядит прибор довольно качественно. Вообщем заказала в начале июня. Пришло 10 августа! ))
Super! Strongly massages up to 20, how painful and high! Recommend! I have no words! Not in vain ordered, I really liked it! I gave my husband for my birthday! He really liked it and quite very much!
Excelente producto, 100% recomendado, muy buena potencia, muy silencioso. Muy buen servicio, se demoró mucho pero por el COVID 19
This device is really great He is very powerful he decontracts the muscles I highly recommend it thank you to the store
Product hero. And Strong has 20 speeds. Fits men more Avoid placing a bone or a solid area because it is harmful because of its strength Suitable for muscle massage, back and abdomen With 6 heads Some heads hurt. And kept in a very safe handbag Come across delay because of pandemic كرونا I recommend it.
Thank you to the store, everything came out in a whole package. Charging is full, works properly.
Thank you. Delivery in 2 weeks. Really cool thing. Back does not hurt (after massage)
it my favorite one, strong and quiet. I have ordered many and this one is the best. Will definitely order more for others.you will like it.
The goods came on time. the package corresponds to the declared when describing, without serious defects. now it remains to appreciate the technical data, and this will show the time and work
The product is excellent so far and came as described. Will continue to use it a few more times and see how long it lasts. The only minor issue is that the carry case came with a but of a dent in it.
Product complies with description, looks good quality, can better make side delivery time
The gun looks good, made qualitatively. Came for a month +-, the track was tracked in very detail. Special thanks for not having to pay tax! Very satisfied, works well, I will test further) I recommend everyone!
Too much interest, very satisfied and fast logistics
Received today. If this unit lasts well it is by far one of the best purchases I have made from aliexpress to date. All features and extras exactly as described. DEFINATELY recommend. Vendor helpful with queries. Case fantastic, power amazing, sound level incredibly low.
It took a while to arrive but it was worth the wait. No complaints