SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received Thanks, as always the post of Russia anneals
It's time as it was written. Safe and sound, delivery major Express.
Everything is super. Shipping free courier home. I ordered 30.08. Received 04.09. And because 02.09. Couldn't meet the courier. In general, this is the fastest my delivery with ali. The burner is excellent, everything works. Inside the measuring pads 0,5 and 1l. The gas cylinder is not included. Bought separately. We have 1 liter of water on average fire boiled 8 minutes. Used the first time, probably if full turn on the gas, then quickly boils. The store definitely recommend.
Delivery by courier from moscow to penza for 10 days. At my request they were delivered directly to work. At home in the evening checked everything works. Seller recommend.
Excellent burner, water boiling in 3 min. Quality at a high level. Very satisfied, delivery 20 days before shymkent.
People, i recommend the product super, everything works as it should without jambs, delivery 10 days to astrakhan region by post of russia, packed qualitatively, store
We are taking this on a three day hike and it's exactly what we need. It's very comparable to the Jetboil brand and alot less expensive. It arrived quick and in perfect condition. Thank you!
Fast delivery from a warehouse from russia. A liter boiled in 5 minutes, coffee in the geyser coffee maker minutes in 3. the stand for the cylinder definitely gives stability, the taganok allows you to use any dishes without problems. Piezoelectric ignition works without problems, the gas supply is regulated very smoothly. The 230 decathlon cylinder does not fit.
I liked it very much! Gas consumption 5 grams per floor liter! Conveniently compact! Thank you!
It's just a top, take it without hesitation, the water quickly boils, everything is thought out, the 230 ml bottle got into the battery. And the most pleasant thing is, i got him a day courier for 4, just the day i left for karelia! In general, he helped me out, cooked only on it (with a frying pan)