SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mountainotes LCC Outdoors and Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mountainoteslcc.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
got an M size and it is a perfect fit. store added an earring freebie.nice!
очень быстро. довольна
Conforme à la commande. Mauvaise finition des cordons de la capuche. Pris taille XXL pour une taille habituelle 42-44.
приятная толстовка,материал тонковатый,для прохладной но не холодной погоды,пошита аккуратно,получила быстро,заказала 11.11, получила 26.11
хорошая кофточка. жена очень довольна. приятный материал. хорошо сшита. доставка, чуть больше недели.
Sympa très jolie et très féminin. correspond à la description et à l'image. Bien tailler, par contre un peu léger et pas chaud. Dans mon cas j'ai commander la taille XL pour une taille 46, ce qui est correct et je mesure 1M65. je suis quand même satisfaite et la livraison à été vraiment rapide. je recommande vraiment ce vendeur.
nice good quality , nice colors, got a tiny fun gift. arrived super fast!
Shipping is fast. The product is the same as you saw in the picture. It's a very thick dress for fall.
Exactly as described. Good quality. Fast shipping to U.S. Would buy again. As with all Asian clothing, go by actual measurements for your size.
identico a la imagen y buen acabado sin defectos visibles de fabrica ni de materiales.
snelle levering toppie!
parfait
Very nice material! I LOVE IT! The size fits perfectly (I'm 1m52, 45kg) espacially around the shoulders. It came with a little Bmax key chain (from Big Hero 6). I recommand <3
Super bonne taille top envoi rapide avec un bracelet en cadeau merci super vendeur
good
Отличная кофта. Все по размеру. Но прошита не очень аккуратно: одна из верёвок была пришита к кофте- пришлось отпарывать, под капюшоном торчал клок ниток- отрезала. В остальном все супер- мягкая, длинная, рукава тоже длинные
o tecido é mais claro nao é confortável por dentro material grosso ..mais da pra usar para um frio leve
Love the sweatshirt. Fabric has a knit feel on the inside. I am 5 foot and 6 inches tall and 135 lbs and the XL fit perfectly. Shipped in a week.
looks ok